Shipping Policy – The Smart Pet

Last updated: October 21, 2026

At The Smart Pet, we are committed to delivering your pet products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://thesmartpetshop.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

During busy periods, promotions, or unexpected circumstances, order processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Shipping Times

Estimated delivery times depend on your location, shipping method, and product availability.

Unless a different timeframe is clearly stated at checkout, the following are indicative estimates:

• Italy: 2–5 business days.
• Other European countries: 3–10 business days.
• International destinations: 7–15 business days.

These estimates are not guaranteed delivery dates. Actual delivery times may vary because of courier delays, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Any specific delivery timeframe confirmed at checkout will take precedence where applicable.

3. Shipping Costs

Shipping costs are calculated based on the delivery destination, order details, and available shipping methods.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

If free shipping is available for eligible orders, the relevant conditions will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking is available, you may receive a shipping confirmation email containing your tracking number and instructions for tracking your order.

Please allow some time for tracking information to become available after your order has been dispatched.

If you have not received tracking information or need help locating your order, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply to reshipments caused by incorrect addresses, where permitted by law.

Your mandatory consumer rights remain unaffected.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the delay.

We will work with the relevant shipping provider to help locate your package.

If an order is lost, undelivered, or significantly delayed, we will provide the appropriate remedy in accordance with applicable law.

7. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the damaged package or products, if available.

We will review the situation and help arrange an appropriate solution, such as a replacement or refund, in accordance with our Refund & Return Policy and applicable law.

8. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country and shipping arrangements.

Where such charges are payable by the customer, we recommend checking the applicable rules before placing your order. Any charges or delivery terms disclosed at checkout will apply as permitted by law.

9. Delivery Issues and Consumer Rights

Delivery estimates do not remove any rights you may have under applicable consumer protection laws.

For customers in the European Union, where no different delivery period has been agreed, goods generally must be delivered within 30 days of the conclusion of the contract. Exceptions and remedies are governed by applicable law.

Nothing in this Shipping Policy limits your legal rights regarding non-delivery, late delivery, damaged products, or refunds.

10. Contact Information

If you have questions about shipping or your order, please contact us:

Store Name: The Smart Pet
Owner: Parshotam Kumar
Website: https://thesmartpetshop.com
Primary Email: thesmartpetshop6@gmail.com
Alternative Email: smartpetshop6@gmail.com
Address: Via Giuseppe Di Vittorio 10/C, 70026, Italy

Thank you for shopping with The Smart Pet!

The Smart Pet — Happy Pets, Happy Owners.